APA-ийн эшлэл(7 дахь хэвлэлт)

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2006). Service management: Operations, strategy, and information technology (5ª edición.). McGraw-Hill.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Fitzsimmons, James A., ба Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5ª edición. Boston, MA: McGraw-Hill, 2006.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Fitzsimmons, James A., ба Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5ª edición. McGraw-Hill, 2006.