Fitzsimmons, J. A., & Fitzsimmons, M. J. (2006). Service management: Operations, strategy, and information technology (5ª edición.). McGraw-Hill.
Chicago-čujuhus (17. p.)Fitzsimmons, James A., juo Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5ª edición. Boston, MA: McGraw-Hill, 2006.
MLA-čujuhus (9. p.)Fitzsimmons, James A., juo Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5ª edición. McGraw-Hill, 2006.
Muitte dárkkistit čujuhemiid riektatvuođa, ovdal go geavahat daid iežat deavsttas.