APA-referens (7:e uppl.)

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2006). Service management: Operations, strategy, and information technology (5ª edición.). McGraw-Hill.

Chicago-referens (17:e uppl.)

Fitzsimmons, James A., och Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5ª edición. Boston, MA: McGraw-Hill, 2006.

MLA-referens (9:e uppl.)

Fitzsimmons, James A., och Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5ª edición. McGraw-Hill, 2006.