Service management : operations, strategy, and information technology
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Boston, MA.
McGraw-Hill
2006
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| Edition: | 5ª edición |
| Subjects: | |
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| 100 | 1 | |a Fitzsimmons, James A. |e autor | |
| 245 | 1 | 0 | |a Service management : |b operations, strategy, and information technology |c James A. Fitzsimmons ; Mona J. Fitzsimmons |
| 250 | |a 5ª edición | ||
| 260 | |a Boston, MA. |b McGraw-Hill |c 2006 | ||
| 300 | |a xiv, 605 páginas |c 29 cm |e + 1 CD | ||
| 504 | |a índice, apéndice | ||
| 650 | 4 | |a INDUSTRIA DE SERVICIOS |x GESTION | |
| 700 | 1 | |a Fitzsimmons, Mona J. |e autor | |
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