APA-viite (7. p.)

Fitzsimmons, J. A. (2006). Student CD-ROM to accompany Service management: Operations, strategy, and information technology (quinta edición.). McGraw-Hill.

Chicago-viite (17. p.)

Fitzsimmons, James A. Student CD-ROM to Accompany Service Management: Operations, Strategy, and Information Technology. quinta edición. Boston, MA: McGraw-Hill, 2006.

MLA-viite (9. p.)

Fitzsimmons, James A. Student CD-ROM to Accompany Service Management: Operations, Strategy, and Information Technology. quinta edición. McGraw-Hill, 2006.