Citazione Stile APA (7a Edizione)

Fitzsimmons, J. A. (2006). Student CD-ROM to accompany Service management: Operations, strategy, and information technology (quinta edición.). McGraw-Hill.

Citazione stile Chigago Style (17a edizione)

Fitzsimmons, James A. Student CD-ROM to Accompany Service Management: Operations, Strategy, and Information Technology. quinta edición. Boston, MA: McGraw-Hill, 2006.

Citatione MLA (9a ed.)

Fitzsimmons, James A. Student CD-ROM to Accompany Service Management: Operations, Strategy, and Information Technology. quinta edición. McGraw-Hill, 2006.