Seppanen, M. (2005). Student CD-Rom to accompany Process analysis and improvement: Tools and techniques. McGraw-Hill.
Citação norma ChicagoSeppanen, Marvin. Student CD-Rom to Accompany Process Analysis and Improvement: Tools and Techniques. Boston, MA: McGraw-Hill, 2005.
Citação norma MLASeppanen, Marvin. Student CD-Rom to Accompany Process Analysis and Improvement: Tools and Techniques. McGraw-Hill, 2005.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.