Seppanen, M. (2005). Student CD-Rom to accompany Process analysis and improvement: Tools and techniques. McGraw-Hill.
Chicago-referens (17:e uppl.)Seppanen, Marvin. Student CD-Rom to Accompany Process Analysis and Improvement: Tools and Techniques. Boston, MA: McGraw-Hill, 2005.
MLA-referens (9:e uppl.)Seppanen, Marvin. Student CD-Rom to Accompany Process Analysis and Improvement: Tools and Techniques. McGraw-Hill, 2005.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.