Calidad y servicio conceptos y herramientas /

Calidad y servicio conceptos y herramientas /

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Bibliographic Details
Main Author: Vargas Quiñones, Martha Elena
Other Authors: Aldana de Vega, Luz Angela
Format: Electronic eBook
Language:Spanish
Published: Chía, Cundinamarca, Colombia : [Bogota] : Ecoe Ediciones, Universidad de La Sabana ; 2011.
Edition:2. ed.
Series:Colección textos universitarios Area administración.
Digitalia eBook Collection: Universidad de La Sabana.
Subjects:
Quality control > Handbooks, manuals, etc.
Customer services > Handbooks, manuals, etc.
Consumer satisfaction > Handbooks, manuals, etc.
Electronic books.
Online Access:Digitalia Hispánica
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Description
Physical Description:1 online resource (ix, 205 p.) : ill.
Bibliography:Includes bibliographical references (p. 197-205).
Access:Access restricted to subscribing institutions.

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