Calidad y servicio conceptos y herramientas /
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| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Electronic eBook |
| Language: | Spanish |
| Published: |
Chía, Cundinamarca, Colombia : [Bogota] : Ecoe Ediciones,
Universidad de La Sabana ;
2011.
|
| Edition: | 2. ed. |
| Series: | Colección textos universitarios Area administración.
Digitalia eBook Collection: Universidad de La Sabana. |
| Subjects: | |
| Online Access: | Digitalia Hispánica |
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| 003 | NyNyDIG | ||
| 006 | m d | ||
| 007 | cr ||||||||||| | ||
| 008 | 130701s2011 ck a ob 000 0 spa | ||
| 020 | |z 9789586487290 (pbk.) | ||
| 020 | |z 9586487296 (pbk.) | ||
| 040 | |a DGITA |b eng |e pn |c DGITA | ||
| 050 | 4 | |a HF5415.5 ebook | |
| 100 | 1 | |a Vargas Quiñones, Martha Elena. | |
| 245 | 1 | 0 | |a Calidad y servicio |h [electronic resource] : |b conceptos y herramientas / |c Martha Elena Vargas Quiñones, Luzángela Aldana de Vega. |
| 250 | |a 2. ed. | ||
| 260 | |a Chía, Cundinamarca, Colombia : |b Universidad de La Sabana ; |a [Bogota] : |a Ecoe Ediciones, |c 2011. |e (New York, NY. : |f Digitalia Inc, |g 2012). | ||
| 300 | |a 1 online resource (ix, 205 p.) : |b ill. | ||
| 490 | 1 | |a Colección textos universitarios. Area administración. | |
| 504 | |a Includes bibliographical references (p. 197-205). | ||
| 506 | |a Access restricted to subscribing institutions. | ||
| 650 | 0 | |a Quality control |v Handbooks, manuals, etc. | |
| 650 | 0 | |a Customer services |v Handbooks, manuals, etc. | |
| 650 | 0 | |a Consumer satisfaction |v Handbooks, manuals, etc. | |
| 655 | 0 | |a Electronic books. | |
| 700 | 1 | |a Aldana de Vega, Luz Angela. | |
| 791 | 2 | |a Digitalia (Firm), |e distributor. | |
| 830 | 0 | |a Colección textos universitarios |p Area administración. | |
| 830 | 0 | |a Digitalia eBook Collection: Universidad de La Sabana. | |
| 856 | 4 | 0 | |3 Digitalia Hispánica |u https://digitalia.unach.elogim.com/a/18577/ |