APA-ийн эшлэл(7 дахь хэвлэлт)

Miller, D. (2008). Business-focused IT and service excellence (2nd ed.). BCS.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Miller, David. Business-focused IT and Service Excellence. 2nd ed. Swindon: BCS, 2008.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Miller, David. Business-focused IT and Service Excellence. 2nd ed. BCS, 2008.