APA (7th ed.) Citation

Miller, D. (2008). Business-focused IT and service excellence (2nd ed.). BCS.

Chicago Style (17th ed.) Citation

Miller, David. Business-focused IT and Service Excellence. 2nd ed. Swindon: BCS, 2008.

MLA (9th ed.) Citation

Miller, David. Business-focused IT and Service Excellence. 2nd ed. BCS, 2008.

Warning: These citations may not always be 100% accurate.