APA način citiranja (7. izdanje)

Miller, D. (2008). Business-focused IT and service excellence (2nd ed.). BCS.

Čikaški stil citiranja (17. izdanje)

Miller, David. Business-focused IT and Service Excellence. 2nd ed. Swindon: BCS, 2008.

MLA način citiranja (9. izdanje)

Miller, David. Business-focused IT and Service Excellence. 2nd ed. BCS, 2008.