Miller, D. (2008). Business-focused IT and service excellence (2nd ed.). BCS.
Chicago-čujuhus (17. p.)Miller, David. Business-focused IT and Service Excellence. 2nd ed. Swindon: BCS, 2008.
MLA-čujuhus (9. p.)Miller, David. Business-focused IT and Service Excellence. 2nd ed. BCS, 2008.
Muitte dárkkistit čujuhemiid riektatvuođa, ovdal go geavahat daid iežat deavsttas.