APA-referens (7:e uppl.)

Miller, D. (2008). Business-focused IT and service excellence (2nd ed.). BCS.

Chicago-referens (17:e uppl.)

Miller, David. Business-focused IT and Service Excellence. 2nd ed. Swindon: BCS, 2008.

MLA-referens (9:e uppl.)

Miller, David. Business-focused IT and Service Excellence. 2nd ed. BCS, 2008.