Mann, S., Gannon, T., & Mear, N. (2009). IT Service Management Foundation Practice Questions: For Foundation Exam Candidates. British Computer Society, The Turpin Distribution Services Limited [Distributor].
Cita Chicago (17th ed.)Mann, Steve, Tony Gannon, i Nigel Mear. IT Service Management Foundation Practice Questions: For Foundation Exam Candidates. Swindon : Biggleswade: British Computer Society, The Turpin Distribution Services Limited [Distributor], 2009.
Cita MLA (9th ed.)Mann, Steve, et al. IT Service Management Foundation Practice Questions: For Foundation Exam Candidates. British Computer Society, The Turpin Distribution Services Limited [Distributor], 2009.
Atenció: Aquestes cites poden no estar 100% correctes.