Mann, S., Gannon, T., & Mear, N. (2009). IT Service Management Foundation Practice Questions: For Foundation Exam Candidates. British Computer Society, The Turpin Distribution Services Limited [Distributor].
Chicago-Zitierstil (17. Ausg.)Mann, Steve, Tony Gannon, und Nigel Mear. IT Service Management Foundation Practice Questions: For Foundation Exam Candidates. Swindon : Biggleswade: British Computer Society, The Turpin Distribution Services Limited [Distributor], 2009.
MLA-Zitierstil (9. Ausg.)Mann, Steve, et al. IT Service Management Foundation Practice Questions: For Foundation Exam Candidates. British Computer Society, The Turpin Distribution Services Limited [Distributor], 2009.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.