Mann, S., Gannon, T., & Mear, N. (2009). IT Service Management Foundation Practice Questions: For Foundation Exam Candidates. British Computer Society, The Turpin Distribution Services Limited [Distributor].
Citação do estilo Chicago (17ª ed.)Mann, Steve, Tony Gannon, e Nigel Mear. IT Service Management Foundation Practice Questions: For Foundation Exam Candidates. Swindon : Biggleswade: British Computer Society, The Turpin Distribution Services Limited [Distributor], 2009.
Citação MLA (9ª ed.)Mann, Steve, et al. IT Service Management Foundation Practice Questions: For Foundation Exam Candidates. British Computer Society, The Turpin Distribution Services Limited [Distributor], 2009.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.