Mann, S., Gannon, T., & Mear, N. (2009). IT Service Management Foundation Practice Questions: For Foundation Exam Candidates. British Computer Society, The Turpin Distribution Services Limited [Distributor].
Chicago-referens (17:e uppl.)Mann, Steve, Tony Gannon, och Nigel Mear. IT Service Management Foundation Practice Questions: For Foundation Exam Candidates. Swindon : Biggleswade: British Computer Society, The Turpin Distribution Services Limited [Distributor], 2009.
MLA-referens (9:e uppl.)Mann, Steve, et al. IT Service Management Foundation Practice Questions: For Foundation Exam Candidates. British Computer Society, The Turpin Distribution Services Limited [Distributor], 2009.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.