Ould, M. A. (2005). Business Process Management: A Rigorous Approach. British Computer Society, The Turpin Distribution Services Limited [Distributor].
Citazione stile Chigago Style (17a edizione)Ould, Martyn A. Business Process Management: A Rigorous Approach. Swindon : Biggleswade: British Computer Society, The Turpin Distribution Services Limited [Distributor], 2005.
Citatione MLA (9a ed.)Ould, Martyn A. Business Process Management: A Rigorous Approach. British Computer Society, The Turpin Distribution Services Limited [Distributor], 2005.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.