Ould, M. A. (2005). Business Process Management: A Rigorous Approach. British Computer Society, The Turpin Distribution Services Limited [Distributor].
Citação do estilo Chicago (17ª ed.)Ould, Martyn A. Business Process Management: A Rigorous Approach. Swindon : Biggleswade: British Computer Society, The Turpin Distribution Services Limited [Distributor], 2005.
Citação MLA (9ª ed.)Ould, Martyn A. Business Process Management: A Rigorous Approach. British Computer Society, The Turpin Distribution Services Limited [Distributor], 2005.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.