Rowson, P. (2009). Successful Customer Service: Get Brilliant Results Fast. Crimson Publishing, Limited NBN International [Distributor].
Chicago-Zitierstil (17. Ausg.)Rowson, Pauline. Successful Customer Service: Get Brilliant Results Fast. Richmond : Plymouth: Crimson Publishing, Limited NBN International [Distributor], 2009.
MLA-Zitierstil (9. Ausg.)Rowson, Pauline. Successful Customer Service: Get Brilliant Results Fast. Crimson Publishing, Limited NBN International [Distributor], 2009.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.