Cita APA (7a ed.)

Rowson, P. (2009). Successful Customer Service: Get Brilliant Results Fast. Crimson Publishing, Limited NBN International [Distributor].

Cita Chicago Style (17a ed.)

Rowson, Pauline. Successful Customer Service: Get Brilliant Results Fast. Richmond : Plymouth: Crimson Publishing, Limited NBN International [Distributor], 2009.

Cita MLA (9a ed.)

Rowson, Pauline. Successful Customer Service: Get Brilliant Results Fast. Crimson Publishing, Limited NBN International [Distributor], 2009.