Citazione Stile APA (7a Edizione)

Rowson, P. (2009). Successful Customer Service: Get Brilliant Results Fast. Crimson Publishing, Limited NBN International [Distributor].

Citazione stile Chigago Style (17a edizione)

Rowson, Pauline. Successful Customer Service: Get Brilliant Results Fast. Richmond : Plymouth: Crimson Publishing, Limited NBN International [Distributor], 2009.

Citatione MLA (9a ed.)

Rowson, Pauline. Successful Customer Service: Get Brilliant Results Fast. Crimson Publishing, Limited NBN International [Distributor], 2009.