Rowson, P. (2009). Successful Customer Service: Get Brilliant Results Fast. Crimson Publishing, Limited NBN International [Distributor].
Цитирование в стиле Чикаго (17-е изд.)Rowson, Pauline. Successful Customer Service: Get Brilliant Results Fast. Richmond : Plymouth: Crimson Publishing, Limited NBN International [Distributor], 2009.
Цитирование MLA (9-е изд.)Rowson, Pauline. Successful Customer Service: Get Brilliant Results Fast. Crimson Publishing, Limited NBN International [Distributor], 2009.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.