Search Results - Zeithaml, Valarie A.

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    Services marketing ; Integrating customer focus across the firm

    Services marketing ; Integrating customer focus across the firm by Zeithaml, Valarie A.

    Published 2006
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    Calidad total en la gestión de servicios

    Calidad total en la gestión de servicios by Zeithaml, Valarie A., Parasuraman, A, Berry, Leonard L

    Published 1993
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