Ohcanbohtosat - Zeithaml, Valarie A.

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  1. 1
    Services marketing ; Integrating customer focus across the firm

    Services marketing ; Integrating customer focus across the firm Dahkki Zeithaml, Valarie A.

    Almmustuhtton 2006
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  2. 2
    Calidad total en la gestión de servicios

    Calidad total en la gestión de servicios Dahkki Zeithaml, Valarie A., Parasuraman, A, Berry, Leonard L

    Almmustuhtton 1993
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