Rezultati - Zeithaml, Valarie A.

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  1. 1
    Services marketing ; Integrating customer focus across the firm

    Services marketing ; Integrating customer focus across the firm od Zeithaml, Valarie A.

    Izdano 2006
    Knjiga
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  2. 2
    Calidad total en la gestión de servicios

    Calidad total en la gestión de servicios od Zeithaml, Valarie A., Parasuraman, A, Berry, Leonard L

    Izdano 1993
    Polni tekst
    eKnjiga
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