Customer care excellence how to create an effective customer focus /

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Bibliographic Details
Main Author:	Cook, Sarah, 1955-
Format:	Electronic eBook
Language:	English
Published:	London ; Philadelphia : Kogan Page, 2011.
Edition:	6th ed.
Subjects:	Customer relations. Customer services. Total quality management. Electronic books.
Online Access:	Full text available from Career & Technical Education Database
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