APA (7e ed.) Bronvermelding

Cook, S. (2011). Customer care excellence: How to create an effective customer focus (6th ed.). Kogan Page.

Chicago (17e ed.) Bronvermelding

Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. 6th ed. London ; Philadelphia: Kogan Page, 2011.

MLA (9e ed.) Bronvermelding

Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. 6th ed. Kogan Page, 2011.