APA (7 ম সংস্করণ) উদ্ধৃতি

Cook, S. (2011). Customer care excellence: How to create an effective customer focus (6th ed.). Kogan Page.

শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি

Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. 6th ed. London ; Philadelphia: Kogan Page, 2011.

M.L.A (9 ম সংস্করণ) উদ্ধৃতি

Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. 6th ed. Kogan Page, 2011.