Style de citation APA (7e éd.)

Cook, S. (2011). Customer care excellence: How to create an effective customer focus (6th ed.). Kogan Page.

Style de citation Chicago (17e éd.)

Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. 6th ed. London ; Philadelphia: Kogan Page, 2011.

Style de citation MLA (9e éd.)

Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. 6th ed. Kogan Page, 2011.