Customer care excellence how to create an effective customer focus /
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
London ; Philadelphia :
Kogan Page,
2011.
|
| Edition: | 6th ed. |
| Subjects: | |
| Online Access: | Full text available from Career & Technical Education Database |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
MARC
| LEADER | 00000dam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | ssj0000332532 | ||
| 003 | WaSeSS | ||
| 005 | 20230217042147.0 | ||
| 006 | m d | ||
| 007 | cr n | ||
| 008 | 100614s2011 paua sb 001 0 eng d | ||
| 010 | |a 2010023892 | ||
| 020 | |a 9780749457051 | ||
| 020 | |a 0749457058 | ||
| 020 | |a 9780749453510 | ||
| 020 | |a 0749453516 | ||
| 035 | |a (WaSeSS)ssj0000332532 | ||
| 040 | |a DLC |c DLC |d YDX |d YDXCP |d CDX |d BWX |d DLC |d WaSeSS | ||
| 050 | 0 | 0 | |a HF5415.5 |b .C6635 2011 |
| 082 | 0 | 0 | |a 658.8/12 |2 22 |
| 100 | 1 | |a Cook, Sarah, |d 1955- | |
| 245 | 1 | 0 | |a Customer care excellence |h [electronic resource] : |b how to create an effective customer focus / |c Sarah Cook. |
| 250 | |a 6th ed. | ||
| 260 | |a London ; |a Philadelphia : |b Kogan Page, |c 2011. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a An introduction to customer care -- How managers need to drive and support a service strategy -- Listening to customers -- Implementing a service excellence strategy -- Empowerment and ownership -- The internal customer -- Training and development for customer service -- Communications -- Recognition and reward -- Sustaining a customer focus. | |
| 506 | |a License restrictions may limit access. | ||
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Total quality management. | |
| 655 | 0 | |a Electronic books. | |
| 856 | 4 | 0 | |z Full text available from Career & Technical Education Database |u https://wwwproquest.unach.elogim.com/intermediateredirectforezproxy |