Customer care excellence how to create an effective customer focus /

Customer care excellence how to create an effective customer focus /

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Bibliografski detalji
Glavni autor: Cook, Sarah, 1955-
Format: Elektronički e-knjiga
Jezik:engleski
Izdano: London ; Philadelphia : Kogan Page, 2011.
Izdanje:6th ed.
Teme:
Customer relations.
Customer services.
Total quality management.
Electronic books.
Online pristup:Full text available from Career & Technical Education Database
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