Customer care excellence how to create an effective customer focus /
Gardado en:
| Autor Principal: | |
|---|---|
| Formato: | Electrónico eBook |
| Idioma: | inglés |
| Publicado: |
London ; Philadelphia :
Kogan Page,
2011.
|
| Edición: | 6th ed. |
| Subjects: | |
| Acceso en liña: | Full text available from Career & Technical Education Database |
| Tags: |
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Table of Contents:
- An introduction to customer care
- How managers need to drive and support a service strategy
- Listening to customers
- Implementing a service excellence strategy
- Empowerment and ownership
- The internal customer
- Training and development for customer service
- Communications
- Recognition and reward
- Sustaining a customer focus.