Customer care excellence how to create an effective customer focus /
में बचाया:
| मुख्य लेखक: | |
|---|---|
| स्वरूप: | इलेक्ट्रोनिक ई-पुस्तक |
| भाषा: | अंग्रेज़ी |
| प्रकाशित: |
London ; Philadelphia :
Kogan Page,
2011.
|
| संस्करण: | 6th ed. |
| विषय: | |
| ऑनलाइन पहुंच: | Full text available from Career & Technical Education Database |
| टैग: |
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|
विषय - सूची:
- An introduction to customer care
- How managers need to drive and support a service strategy
- Listening to customers
- Implementing a service excellence strategy
- Empowerment and ownership
- The internal customer
- Training and development for customer service
- Communications
- Recognition and reward
- Sustaining a customer focus.