Customer care excellence how to create an effective customer focus /
Kaydedildi:
| Yazar: | |
|---|---|
| Materyal Türü: | Elektronik Ekitap |
| Dil: | İngilizce |
| Baskı/Yayın Bilgisi: |
London ; Philadelphia :
Kogan Page,
2011.
|
| Edisyon: | 6th ed. |
| Konular: | |
| Online Erişim: | Full text available from Career & Technical Education Database |
| Etiketler: |
Etiketle
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İçindekiler:
- An introduction to customer care
- How managers need to drive and support a service strategy
- Listening to customers
- Implementing a service excellence strategy
- Empowerment and ownership
- The internal customer
- Training and development for customer service
- Communications
- Recognition and reward
- Sustaining a customer focus.