Operator Scheduling Using Queuing Theory and Mathematical Programming Models

Aqu ̕se presenta el modelado y la solucin̤ para un problema real de programacin̤ de operadores en un call center. Se combinaron los modelos de programacin̤ entera y de colas para minimizar el costo laboral semanal total brindando al mismo tiempo un nivel de servicio aceptable para cada hora y cada d...

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Bibliographic Details

Other Authors:	Alfares Hesham K., Hesham K. Alfares Personal Page / Systems Engineering Department / King Fahd University of Petroleum & Minerals
Format:	Book
Language:	English
Subjects:	T<U+00C9>CNICA ADMINISTRATIVA INVESTIGACI<U+00D3>N OPERATIVA MANAGEMENT TECHNIQUES OPERATIONS RESEARCH ciencias de la administracin̤ investigacin̤ de operaciones teora̕ de colas programacin̤ entera modelado programacin̤ de operadores management sciences operations research queuing theory integer programming modeling operator scheduling
Online Access:	Operator Scheduling Using Queuing Theory and Mathematical Programming Models
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