Customer care excellence how to create an effective customer focus /

-д хадгалсан:
Номзүйн дэлгэрэнгүй
Үндсэн зохиолч: Cook, Sarah, 1955-
Формат: Цахим Цахим ном
Хэл сонгох:англи
Хэвлэсэн: London ; Philadelphia : Kogan Page, 2011.
Хэвлэл:6th ed.
Нөхцлүүд:
Онлайн хандалт:Full text available from Career & Technical Education Database
Шошгууд: Шошго нэмэх
Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!
Агуулга:
  • An introduction to customer care
  • How managers need to drive and support a service strategy
  • Listening to customers
  • Implementing a service excellence strategy
  • Empowerment and ownership
  • The internal customer
  • Training and development for customer service
  • Communications
  • Recognition and reward
  • Sustaining a customer focus.